Terms of Service

Last updated: October 14, 2026

1. Overview

Posthouse (also operating as Shiny Object) provides software tools that help artists manage subscriptions and monthly mailing lists for physical mail clubs.

Posthouse does not create, produce, package, ship, or guarantee any physical mail or artwork sent by artists.

By using Posthouse, you agree to these Terms.

In short: Posthouse helps you manage who gets mail — we don't send the mail ourselves.

2. Who Posthouse Is For

Posthouse is intended for:

Artists — people who run recurring physical mail clubs and use Posthouse to manage subscriptions, batches, and mailing addresses.
Subscribers — people who join mail clubs through artist-managed pages on Posthouse.

You must be at least 18 years old to create an artist account.

In short: Artists run mail clubs. Subscribers join them. Both use Posthouse.

3. Posthouse's Role

Posthouse is a software platform only. We provide tools for:

Subscription management
Monthly batch assignment based on cutoff dates
Address collection and organization
Data exports and address viewing
Transactional emails (confirmations, status updates)
Gift subscriptions and waitlists

Posthouse is not:

A fulfillment or shipping service
A payment processor (payments go through Stripe)
A marketplace
A guarantor of mail delivery, timing, or content

We do not control what artists send, how they send it, or when it arrives. Any interactions, agreements, or disputes are solely between artists and subscribers.

In short: We make the software. Artists handle everything about the actual mail.

4. Artist Responsibilities

Artists are solely responsible for:

The content of all mailed materials
Production, packaging, and mailing
Shipping timelines and delivery outcomes
Handling lost, delayed, or damaged mail
Customs, international shipping, and postal compliance
Refunds, replacements, or subscriber disputes
How they use subscriber personal data (see Privacy Policy)

Posthouse does not intervene in disputes between artists and subscribers.

Artists may change pricing, cutoff dates, or club details at their discretion. These changes may affect future batches but do not retroactively alter completed shipments.

In short: You run your club. You're responsible for what you send and how you handle issues.

5. Subscriptions & Billing

Subscriptions renew automatically at the billing interval you chose (monthly, every 3 months, or yearly) until canceled
Monthly cutoff dates determine which subscribers are included in a given batch
Failed or incomplete payments may exclude a subscriber from a batch
Upgrading to a higher-priced tier may result in an immediate charge for the price difference
Payments are processed by Stripe. Stripe acts as an independent processor and is governed by its own privacy policy. Posthouse does not store or access full payment credentials.

Canceling: Subscribers can cancel at any time using the “Manage your subscription” link on the club's page. Cancellation takes effect at the end of the current billing period, and the subscriber stays in any batches covered by that period.

Inclusion in a specific monthly batch is not guaranteed and depends on successful payment, cutoff timing, and subscription status at the time the batch is sealed.

Refunds are handled at the artist's discretion. The one exception: if a subscriber accidentally joins the same club twice, Posthouse may let them undo the duplicate membership and automatically refund it.

In short: Subscriptions renew until you cancel, and canceling stops the next renewal. Stripe handles payments. Batch inclusion depends on payment timing. Artists handle refunds.

6. Gift Subscriptions

A gift is a one-time payment for a fixed term (for example 3, 6, or 12 months). Gifts do not renew automatically.
The buyer receives a claim link to share. The recipient claims the gift by entering their own email and mailing address.
The gift term starts when the gift is claimed, not when it is purchased.
Gifts must be claimed within 90 days of purchase. Unclaimed gifts expire after 90 days and are not refunded.

Any other refunds for gifts are handled at the artist's discretion.

In short: Gifts are paid once and don't renew. Claim within 90 days or the gift expires.

7. Platform Fees

Posthouse is free to use until an artist earns $100/month in subscription revenue. After that threshold, Posthouse charges a 4.5% platform fee on subscription revenue.

Accounts created before July 2026 keep the terms they signed up under: free until $150/month, then a 3% platform fee.

Stripe's own fees also apply and are separate from Posthouse fees. Stripe charges approximately 3.6% + $0.30 for domestic card subscriptions (2.9% + $0.30 for payment processing plus 0.7% for recurring billing) and approximately 5.1% + $0.30 for international cards, with an additional ~1% when currency conversion is required. Stripe fees may vary by payment method, country, currency conversion, or changes to Stripe's pricing.

In short: Free until $100/month. Then 4.5%. Plus normal Stripe fees. (Accounts from before July 2026 keep their original $150 / 3% terms.)

8. Acceptable Use

You may not use Posthouse for:

Any activity that violates applicable laws or regulations
Fraudulent, misleading, or deceptive activity
Content or activity prohibited by Stripe (see Stripe's Restricted Businesses list)
Harassment, abuse, or hate speech
Infringing on intellectual property rights

We reserve the right to suspend or terminate accounts that violate these rules.

In short: Don't do anything illegal, fraudulent, or prohibited by Stripe.

9. Taxes

Artists are solely responsible for determining, collecting, reporting, and remitting any taxes (including income tax, VAT, GST, sales tax, or similar) as required by applicable laws.

Posthouse offers optional tools, such as turning on Stripe Tax collection at checkout and a summary of tax collected. These tools are provided for convenience only. Posthouse does not file or remit taxes, provide tax advice, or bear responsibility for tax compliance, even when these tools are used.

In short: Your taxes are your responsibility. We offer tools to help, but we don't file or pay them for you.

10. Platform Availability

We aim to keep Posthouse reliable and available, but we do not guarantee uninterrupted or error-free service.

Features may change or evolve as the platform grows. We will notify users of significant changes.

Some features may be experimental or evolving. We may adjust or remove features to improve the platform.

In short: We do our best, but can't guarantee 100% uptime. Features may evolve.

11. Account Termination

We may suspend or terminate accounts that:

Violate these Terms
Are used for unlawful activity
Abuse the platform or other users

Artists may close their accounts at any time by emailing posthouse@shinyobject.co.

Accounts that have been inactive for 1 year may be deleted, and their usernames may be released for others to use.

In short: Break the rules, lose access. You can leave anytime. Inactive accounts may be removed after a year.

12. Limitation of Liability

To the maximum extent permitted by law, Posthouse is not liable for:

Lost, delayed, or undelivered mail
Content created or sent by artists
Subscriber dissatisfaction with artist content
Postal or shipping failures
Disputes between artists and subscribers
Indirect or consequential damages

Use of Posthouse is at your own risk.

In short: We provide the software. We're not responsible for what happens with the mail.

13. Changes to These Terms

We may update these Terms from time to time. We will notify users of significant changes. Continued use of Posthouse after changes means you accept the updated Terms.

In short: Terms may change. We'll let you know about big updates.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes will be resolved in the courts of Delaware.

In short: Delaware law applies.

15. Contact

Questions about these Terms? Email us at posthouse@shinyobject.co